I for one feel that in Ux design the user’s options shouldn’t be limited and that in the process of designing, every eventuality should be planned for and provision made for whatever the user might need to get through such situations, so the user does not hit a dead end in user flow. UNDERSTANDING USER NEEDS & UX FAMILIARITY I kid you not that it took me a lot of time debating whether or not to press the “Back to Profile” button. I wasn’t ready to lose all of that and go back to thinking and typing from scratch again.Ī more psychologically friendly way to have done it would have been to use the words “Save & Exit” or some other words that would assure me that I wasn’t making a big mistake by pressing it. While I’m not a newbie in the online social sphere to know that there’s such a thing as autosave and that probably exiting the page would mean all my changes had been saved, I still was not ready to bet on a gamble, because this was the perfectly thought out and typed “Profile” and “About” details we were talking about. By this time, I had already started to panic at the thought of losing all I had struggled to type. *Type *type *type, *words *words *words, there, looks good, now to just click on that Save…button!?!? I double-check the bottom of the forms and page I scroll back up the page to see maybe if I had missed that big ‘ol button somehow. The early part of sign-up was pretty smooth sailing, a click of this and that and I was almost set-up, just needed to fill out my “Profile” and “About” details with the catchiest words I could think of and I’d be done. GETTING STARTED & RUNNING INTO UX CHALLENEGES I fully ventured into Ui/Ux design in the late months of 2019 and eventually after months of self-grooming and personal development, I finally had the guts to wake up one morning and decide, yes today’s the day I finally do it, today’s the day I go public with my work, today’s the day I open a Behance account.Īs a budding Ui/Ux designer, I believe everyone has their own share of self-confidence battles that comes from seeing so much amazing content from better designers out there, so reaching the stage where I finally had confidence in my abilities to finally come out with my work was a very big deal for me. But as a first-time user, I found some part of the UX less than satisfactory or enjoyable and I believe it’s worth a share. With tons of amazing content from thousands of creatives around the world to get inspired from, Behance is a really great project sharing platform and by far my most favorite. RESULTS: Based on the user personas and customer journey map, recommendations could be made on design, marketing, and customer service touchpoints.I’ll state that this is a highly opinionated article, and that my arguments and suggestions are not generalizations but based on my user experience using Behance. IMPLEMENTATION: I developed a site map to determine the content organization and sketched out low fidelity wireframes to think through the user flow before developing a prototype for user testing.
To better track pain points in the process, I created empathy icons and incorporated those as visual markers on the map.
For a deeper dive into the customer’s decision-making, I interviewed survey participants and co-created a representative customer journey map that charted the phases, actions, thoughts, and feelings throughout the process. CHALLENGE: To better understand what creative professionals are looking for and/or lacking in project management applications.ĭISCOVERY: I developed survey questions and recruited creative professionals through Linkedin referrals to create user personas that summarized potential customer demographics, motivations, and obstacles to using project management applications.
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